FAQ

How Do I Change the Battery or Service my Timepiece?

To maintain the warranty on your Anders & Co timepiece, it’s essential to have the battery changed by a qualified watchmaker or at an authorized watch store. Here’s why and how to do it:

Professional Expertise: Watchmakers have the right tools and expertise to open the watch without causing damage. This ensures that the integrity of the watch is maintained.
Warranty Protection: Attempting to change the battery yourself may void your warranty. By having a professional handle the battery replacement, you ensure that any potential issues related to the watch are addressed properly.
Steps to Follow:
- Find a Reputable Watchmaker: Look for a local watch store or a certified watchmaker experienced in handling high-quality timepieces.
- Schedule an Appointment: Call ahead to confirm they can change the battery for your specific model.
- Bring Your Watch: Ensure your watch is clean and bring any warranty documents if necessary.
- Discuss Care Instructions: Ask the watchmaker about any care instructions post-battery change to keep your timepiece in excellent condition.
Keep Records: After the battery is replaced, keep the receipt and any documentation provided by the watchmaker. This can be helpful if you need to make a warranty claim in the future.

By following these steps, you can ensure your Anders & Co timepiece remains in top condition and that your warranty stays valid.

Payment and Shipping

At Anders & Co., we are committed to ensuring that your timepiece is delivered to you promptly. All orders are processed and shipped *within 3 days* of receiving payment. Once your order and payment are confirmed, we will begin processing your order. Please allow up to 1-3 business days for your watch to be shipped. You will receive a shipping confirmation email with tracking information once your order has been dispatched. If you have any questions or need assistance with your order, please contact our customer service team at info@andersandcotimepieces.com.

Secure Ordering & Payment Options

At Anders & Co., your security is our top priority. We use advanced encryption technology to ensure that your personal and payment information is protected throughout the ordering process.

Ordering Process:

Easy Selection: Browse our collection and select your desired timepiece.
Secure Checkout: Once you're ready to purchase, proceed to our secure checkout page.
Payment Options: We accept major credit cards and other secure payment methods.

Safety Measures:

Data Encryption: All transactions are protected with SSL encryption to safeguard your information.
Privacy Protection: We do not store your credit card details. Your privacy is respected and maintained at all times.

Shop confidently with Anders & Co. Timepieces, knowing your information is secure! If you have any questions, our customer service team is here to help.

Returns & Refunds

At Anders & Co., we take pride in the quality of our timepieces and want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your watch, we offer a 14 day return window from the time you receive your order, subject to the following conditions: You must initiate the return process within 14 days of receiving your Anders & Co. watch. - The watch must be unused, in brand-new condition, and include all original protective stickers, packaging, and accessories (such as tags, manuals, and any other items received with the product). - The watch must be returned in its original box and packaging to ensure it is protected during the return shipment. Non-Eligible Returns: Returns will not be accepted under the following conditions: - The watch has been worn, used, or damaged. - The protective stickers, tags, or packaging are removed or tampered with. - The return request is made after the 14 day window from receipt of the item. How to Initiate a Return: 1. Contact Us: To initiate a return, please contact our customer service team at [info@andersandcotimepieces.com] within 14 days of receiving your watch. Provide your order number and details about your return request. 2. Return Authorization: Upon approval, you will receive return instructions, including the return address. Please note that you are responsible for the shipping costs associated with the return. 3. Return Shipping: Ensure the watch is carefully packaged and returned with all original contents. We recommend using a trackable shipping method to ensure the safe return of the item, as Anders & Co. is not responsible for any loss or damage during return shipping. Refund Process:- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. - If approved, the refund will be processed to your original payment method. Please allow 5-10 business days for the refund to be reflected in your account, depending on your financial institution. Exchanges: We do not offer direct exchanges at this time. If you wish to receive a different item, please initiate a return for the original product and place a new order separately. Final Sale Items: Please note that any items marked as "Final Sale" or purchased during special promotional events are non-returnable and non-refundable.

Limited Warranty

Anders & Co. 1-Year Limited Warranty- Thank you for choosing Anders & Co. We are committed to delivering high-quality timepieces and stand by the craftsmanship of our products. Your Anders & Co. watch is warranted to the original purchaser for a period of one 1 year from the date of purchase, subject to the following terms and conditions: Warranty Coverage: This limited warranty covers manufacturing defects in materials and workmanship under normal use during the warranty period. Specifically, the following items are covered: - The watch movement - Hands - Dial If any covered component is found to be defective within the warranty period, Anders & Co. will, at its sole discretion, repair or replace the watch with the same model (or a similar model if the original is not available), free of charge. Exclusions: This limited warranty does not cover: 1. Damage caused by misuse, accidents, or normal wear and tear: - Scratches, dents, or other damage caused by the wearer - Damage due to impact, improper use, or mishandling - Exposure to excessive moisture, extreme heat, or corrosive materials 2. Water Damage: - While Anders & Co. watches may be resistant to splashes or brief contact with water, damage resulting from submersion or immersion in water (e.g., swimming, showering, or diving) is not covered under this warranty. 3. Batteries, straps, and crystal (glass): - Any wear or damage to the strap, crystal, or battery is considered normal wear and tear and is not covered under this warranty. 4. Unauthorized repairs or alterations: - Any repair or alteration made by a party other than Anders & Co. or an authorized service center will void this warranty. How to Claim: To claim warranty service, please contact our customer service team at info@andersandcotimepieces.com and provide proof of purchase, along with a detailed description of the issue. If your claim is valid, you will be given instructions on how to return your watch for service. Please note that you are responsible for shipping costs to the authorized service center. Limitation of Liability: This warranty is exclusive and in lieu of all other warranties, whether expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose. Anders & Co. shall not be liable for any incidental, consequential, or special damages arising from or in connection with the use or performance of the watch.

This privacy policy outlines how Anders & Co Timepieces uses and protects any information you provide when using our website. We are committed to ensuring your privacy is protected. Should we ask you to provide certain information that can identify you, you can be assured it will only be used in accordance with this privacy statement. We may update this policy from time to time by revising this page.

What Information We Collect

We may collect the following information:

Name
Contact information
Email address
Information relevant to customer surveys and/or offers

How We Use Your Information

We require this information to understand your needs and provide you with excellent service, including:

Internal record keeping
Improving our products and services
Periodically sending promotional emails about new products, special offers, or other information we think may interest you based on the email address you provided.

How Long We Store Your Information

The retention of your personal data depends on the purpose of processing. We will retain your personal data for as long as we are legally required to do so. For instance, we must retain sales-related information for a specific period to comply with bookkeeping regulations. If no legal obligations exist, we will store your personal data for the duration of your subscription, up to 24 months.

International Transfers

We may transfer your personal data to countries outside the EU/EEA, including our group companies. When we do so, it will be to a country deemed to provide an adequate level of protection or will be subject to a written data processor agreement that contains obligations for both parties. This agreement will be based on the "Standard Contractual Clauses" approved by the European Commission or similar provisions.

By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion purposes. You also agree to have that currency stored in a session cookie in your browser, which is removed automatically when you close your browser. This helps us keep your selected currency consistent while you browse our website.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file that requests permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or informs you when you visit a particular site. Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to better meet customer needs. We only use this information for statistical analysis, after which the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages are useful and which are not. A cookie does not give us access to your computer or any information about you other than the data you choose to share. You can choose to accept or decline cookies; most web browsers automatically accept them, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from fully utilizing the website.

Controlling Your Personal Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think may interest you.

We may share your personal data with third-party providers, such as credit card companies and shipping companies, to complete your orders and facilitate shipment.

For a fee, you may request details of personal information we hold about you. If you would like a copy of this information, please contact us at info@andersandcotimepieces.com.

If you believe any information we hold about you is incorrect or incomplete, please notify us at info@andersandcotimepieces.com. We will promptly correct any inaccuracies.

This website is operated by Anders & Co Timepieces. Throughout the site, the terms “we,” “us,” and “our” refer to Anders & Co. We offer this website, including all information, tools, and services available, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province and you have given us your consent for any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website without our express written permission. The headings used in this agreement are included for convenience only and will not limit or affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. However, we cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. All product descriptions and pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order in our sole discretion. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools that we neither monitor nor have any control over. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use of optional tools offered through the site is entirely at your own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments. We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable. You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information in the Service or on any related website except as required by law.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform or participate in unlawful acts, to violate any laws or regulations, or to infringe upon our intellectual property rights. You may not harass, abuse, insult, or discriminate against any individual or submit false or misleading information. You may not upload or transmit viruses or other malicious code that could affect the operation of the Service. We reserve the right to terminate your use of the Service for violating any of these prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. The service and all products are provided "as is" and "as available" for your use without any representation or warranty of any kind, either express or implied. In no case shall Anders & Co, our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct or indirect damages arising from your use of the service or products.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Anders & Co and our affiliates, officers, directors, agents, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms or your violation of any law.

SECTION 15 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law. The determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

These Terms are effective unless terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services. We may terminate this agreement at any time without notice if you fail to comply with any term.

SECTION 17 - ENTIRE AGREEMENT

These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements between you and us.

SECTION 18 - GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Anders & Co Timepieces, , [Marstrand, 44266, Sweden].

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms at any time on this page. We reserve the right to update or change any part of these Terms by posting updates to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@andersandcotimepieces.com.

ANDERS & CO

FAQ